FAQ
đ SHIPPING
How are my orders shipped? Your products are carefully prepared in our workshop in Lille and then dispatched via GLS for mainland France and Europe.
What are the shipping costs?
- Mainland France: FREE shipping for orders over âŹ60. âŹ4.90 shipping for orders under âŹ60
- Europe and Switzerland: âŹ10 (priority shipping)
What are the delivery times?
- Mainland France: 5 to 7 business days (excluding weekends and public holidays)
- Holiday periods: 7 to 10 business days
- Europe and Switzerland: 7 to 10 business days
How do I track my order? You will automatically receive an email with your Colissimo tracking number within 48 hours of your package being dispatched.
Can I pick up my order in-store? Yes! You can pick up your order directly at our location at 11 rue Descartes Roubaix. Simply select this option when placing your order.
𧎠OUR PRODUCTS
What is the composition of your products? All our Nuages de karité are made with a 100% natural approach. You will find the detailed composition of each product on its product sheet available on our website. Our commitment: natural, high-quality ingredients that respect your skin.
Are the Nuages suitable for all skin types? Yes! Our different formulations address all skin types. For sensitive skin or those reactive to fragrances, we particularly recommend our Nuage PURE, which is fragrance-free and colorant-free.
How do I use Nuager Nuages? Apply a small amount to the areas of your choice (body, hair, and face), preferably in the evening for plumped skin upon waking. Our shea butter whips are non-comedogenic and can be used daily.
What is the shelf life? Our Nuages can be kept for up to 12 months after opening. For optimal storage, keep them away from heat and humidity.
đł ORDERS AND PAYMENT
What payment methods do you accept? We accept payment by bank card (Visa, Mastercard), PayPal, and Apple Pay for a secure shopping experience.
Can my order be cancelled? You can cancel your order as long as it hasn't been shipped. To do so, please contact us quickly by email at nuager.salwa@gmail.com.
Do you offer samples? To discover our products, we recommend our Discovery Box which contains 6 mini-formats of our different Nuages.
đ CUSTOMER SERVICE
How can I contact you? For any questions or special requests:
- Email: nuager.salwa@gmail.com
- Instagram: @nuager_
- TikTok: @nuager_
I have a problem with my order, what should I do? For any complaint, please contact us by email at nuager.salwa@gmail.com with your order number and photos if necessary. Our team is committed to responding within 48 hours and finding a solution tailored to your situation.
đż OUR APPROACH
Are your products tested on animals? No. We are firmly committed against animal testing. All our products are cruelty-free and vegan.
How are your Nuages made? Our Nuages are handcrafted in our workshop in the Lille region. We prioritize local suppliers and superior quality raw materials.
Are your packaging materials ecological? We use recyclable packaging and are constantly working to reduce our environmental impact. Our jars are recyclable, so feel free to give them a second life!
