Our personal data protection policy is designed to build a relationship of trust between you and our services, to offer you a positive experience in full transparency.
Through this policy, we can take your requirements into account and meet your expectations.
To honor your trust, NUAGER guarantees the protection of your personal data and the confidentiality of our customers' information (referred to as "Your Data").
To ensure complete transparency and guarantee you a secure use of our website https://nuager.fr/ in all its available versions and related applications (referred to as the "NUAGER Site"), we provide information on how we process your data, so that our services are always aligned with respect for your rights. We ensure the security, confidentiality, and integrity of your privacy and data across all our platforms.
Our policy guarantees that all necessary precautions are taken to protect all your data against disclosure, loss, or alteration. We therefore make available to you all the elements needed to easily understand how we process your data. This data will be retained only for the time necessary for the management and processing defined below. You can at any time access and modify your data, as it will be available in your personal account on the NUAGER site.
To this end, we make every effort to comply with applicable data protection regulations.
NUAGER commits, through this personal data protection policy, to respecting the essential principles of the European General Data Protection Regulation and French data protection law, by providing you with information about the existence and methods of data processing applied here (paragraph 3), the rights you have regarding your data, and by applying these rights ourselves (paragraphs 6 and 10). Information relating to any transfers to a third country or recipients is also provided, along with data retention periods (paragraph 5) and security measures (paragraph 9).
1. WHO ARE YOU?
When we refer to "you" in this Personal Data Protection Policy, it is because it directly concerns you as a NUAGER customer, whether you have placed an order on the NUAGER site, created a customer account without ordering, or browsed as a visitor without creating an account or placing an order.
2. WHO ARE WE?
NUAGER operates the NUAGER Site and, as such, carries out various processing activities on your data as data controller.
3. FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the NUAGER site using cookies, if you create a customer account on the NUAGER site, place an order for one of our products or services, or consent to receive our newsletters (SMS, emails).
Your personal data helps us improve your browsing experience on the NUAGER site and offer you a more personalized experience. This allows us to process your orders efficiently, offer installment payment options, prevent fraud, process refunds, and manage your reviews.
3.2. Your browsing on the NUAGER Site
To enable your browsing on the NUAGER site, we process your data on the legal basis of your consent.
3.3. Processing your orders
To manage and process your orders, we use your data.
We use it to manage mediation, customer relations (including via social media), our after-sales and remote sales service, our marketing and commercial prospecting activities for the NUAGER site, and the management, delivery, and transport of orders.
The execution of the contract between both parties (you and us) is the legal basis for processing this data.
NUAGER's legal obligation is the legal basis for processing data related to product recalls. Your consent or our legitimate interest, depending on the case, is the legal basis for marketing and prospecting activities. Your consent is the basis for implementing "flash" payment.
3.4. Installment payment
For orders involving installment payment and for certain customers, your data is processed to offer you this payment option. The execution of the contract between both parties is the legal basis for data processing. However, your consent remains the basis for processing your banking data.
3.5. Customer reviews
To share your reviews with our customers and visitors and allow you to leave your opinion on the NUAGER site, we use your data on the legal basis of your consent or legitimate interest.
3.6. Payment recovery and fraud prevention
To enable payment recovery and fraud prevention, we use your data.
This also allows us to ensure payment security.
The execution of this contract between both parties and the legitimate interest of NUAGER as data controller are the legal bases for this processing.
3.7. NUAGER advertising operations
NUAGER's advertising operations are managed using your data.
This enables us to grow our customer and prospect database, manage technical prospecting maintenance and activities, commercial statistics and advertising campaign studies, updates to prospecting files managed by the body responsible for handling objections to telephone marketing, solicitations, competitions and lotteries, or any other promotional operation excluding online gambling.
The legal bases for the purposes described above are the user's consent or the legitimate interest of NUAGER.
4. WHERE DOES YOUR DATA GO?
Your data is shared with several internal NUAGER departments.
It is not sent to third parties, except in the situations described below:
To process your orders, your personal data may be shared with various service providers specializing in banking transactions, customer relations, after-sales service, delivery, IT development, site management, or the provision of guarantees or insurance.
For installment payment, your data may be shared with providers such as payment and transaction centers (banks, etc.), or call centers for business process or customer experience management, or, for reviews, with a review collection and processing manager.
NUAGER's advertising operations are managed, using your data, with advertising clients and advertisers.
5. DATA RETENTION
Data collected by NUAGER is retained only for the time and assistance necessary to implement and fulfill the operations described in paragraph 3 of our personal data policy.
We retain certain data collected by NUAGER for a set period:
In current archives for prospects, for 3 years from the customer's last contact (accessible to NUAGER departments). We do not carry out intermediate archiving of this data (for data of administrative interest for certain departments, such as disputes, retention periods are set by applicable limitation rules).
For orders, your data will be archived in current archives for 5 years from the end of the customer's order use, and in intermediate archives for 5 years from the end of current archive retention. The same applies to customers.
Banking data is archived in current archives for the entire validity period of the bank card (plus one day). No intermediate archiving is carried out for banking data.
Cookies and their use and retention periods are detailed in paragraph 7 of our policy.
6. EXERCISING YOUR RIGHTS
6.1. You have the right to request access, modification, and rectification of your Data.
6.2. You have the right to request restriction of processing of your Data.
Important note: to do so, you must contest the accuracy of your personal data for the time needed to verify its accuracy. Or if you believe our use of your personal data is unlawful and you request a restriction of use rather than deletion. We no longer need your data for the purposes described in paragraph 3, but your data is still needed for establishing, exercising, or defending legal claims, or if you decide to exercise your right to object while verification is underway to determine whether our legitimate grounds override yours.
6.3. You have the right to request deletion of your Data.
If you request deletion of your personal data, NUAGER may still retain it in an intermediate archive format for the time necessary to meet its legal, accounting, and tax obligations.
6.4. You have the right to exercise your right to object to processing carried out for commercial prospecting purposes.
In the case of email prospecting, you have the right to request modification or unsubscription from newsletters by clicking the "unsubscribe" hyperlink available in all newsletters, or by visiting the NUAGER site contact page directly.
In the case of SMS prospecting, you can unsubscribe by sending "STOP SMS" by text to 36007, or by visiting the NUAGER site contact page.
6.5. You have the right to submit post-mortem instructions regarding the retention, deletion, and communication of your personal data.
In the absence of such instructions, your successors and heirs may contact NUAGER to access the uses of this data and enable the "organization and settlement of the deceased's estate" and/or close the account on the site and/or request that processing of personal data cease.
You may also request that your data not be communicated to a third party in the event of death.
6.6. You have the right to request data portability.
6.7. You have the right to withdraw your consent regarding processing based on this legal basis.
Important note: withdrawing your consent will not affect the lawfulness of processing carried out before your withdrawal.
6.8. You have the right, at any time, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
To exercise your rights, please send your request (along with your email, name, first name, copy of your ID, and postal address) to the data protection delegate by email at nuager.salwa@gmail.com and/or by post to NUAGER, 28 rue de la malterie, Marcq en Baroeul, France.
We will respond within a maximum of one (1) month from the date we receive your request.
7. COOKIES
7.1. What is a cookie?
When you browse a website such as the NUAGER site, it may, depending on your preferences, place a text file on your device (computer, phone, or tablet) via your browser.
This text file is called a COOKIE. This cookie allows the website, such as NUAGER, during the validity or storage period of the cookie, to identify your device when you visit again.
Only the issuer of a cookie can read or modify the information it contains.
7.2. What are cookies used for on https://nuager.fr/?
Different types of cookies can be classified by category. Some are issued directly by NUAGER and its service providers; others may come from third-party companies.
7.2.1. Cookies issued by NUAGER and its service providers
Several categories of cookies may appear on your device when you browse our website:
7.2.1.1. "Essential" Cookies
To access our site, "essential" cookies are necessary — for example, to complete an order.
Without them, you may experience browsing issues and be unable to place an order.
"Essential" cookies also allow NUAGER to monitor its activity.
They may be placed on your device by NUAGER or its service providers.
7.2.1.2. "Analytics and Personalization" Cookies
"Analytics and personalization" cookies are optional. They allow us to facilitate your searches, optimize your experience with us, better target your expectations, adapt our offers, and improve the organization of our site.
7.2.1.3. "Advertising" Cookies
Advertising cookies appear in the advertising spaces on our site. They benefit you by improving your browsing experience through the display of relevant offers and advertisements.
"Advertising" cookies target your expectations in real time and offer advertising content tailored to your current interests, based on your recent browsing history on other sites.
This avoids presenting you with irrelevant advertising content. At the same time, NUAGER prefers to show its offers and ads to users who are actually interested.
Advertising content may contain cookies issued by NUAGER, its service providers, or third parties through the association of a cookie with an advertiser's content.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our site apply their own privacy policy. These cookies are not necessary for the use of our site.
7.2.3. Cookies issued by third-party applications integrated into our site
When you browse our site, we may include computer applications from third parties to allow you to share content and/or your opinion from our site with others — for example, when you click the "share" or "like" buttons from social networks.
These social networks may identify you through these buttons even if you did not use them during your visit. This is possible if you were simultaneously logged in or active on your device on a social network during your last visit. We have no control over how they use this data or what data they hold.
To learn more about how your data and advertising content are used, you can visit your social networks and consult their personal data protection policies. You should then be able to manage your settings according to your preferences on each social network account you are registered on.
Privacy policies of the social networks mentioned — click on the network of your choice:
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google+: https://policies.google.com/terms?hl=fr
Regarding our advertising, we remind you that all our advertising spaces may contain cookies from third parties. They may therefore, using these cookies and during their validity period, display ads in spaces made available for third-party advertising, count the number of content pieces they offer in our spaces, measure ad audience and click counts; this allows them to claim amounts owed to them and compile their statistics. They may also know that your device previously visited another site containing one of their ads, and therefore target and personalize their content accordingly.
7.3. Options offered by your browser (Internet Explorer, Firefox, Google Chrome, etc.).
Your browser contains many options you can adjust to your preferences. Through these, you can choose whether or not to accept cookies on your device.
However, if you choose to accept the storage of these cookies on your device, then when you visit sites or content with cookies present, these will be automatically stored on your device.
Depending on your preferences, you can choose to activate a reminder asking whether you accept or refuse cookies before they are potentially stored, or refuse cookie storage on your device each time.
However, it is important to note that the choices you make during this setup may change or alter your Internet browsing or your experience on certain sites or services that require cookies (such as placing an order on our site).
If you choose to refuse these cookies on your device or delete those already stored, we decline all responsibility for the consequences of the alteration of our services' functioning, resulting from the inability of our services to store or access the cookies necessary for their operation.
7.3.1. How to choose your options depending on your browser?
You have various options available depending on your browser. For more information, consult your browser's help menu.
Internet Explorer: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari: https://support.apple.com/kb/PH19214
Chrome: http://support.google.com/chrome/bin/answer.py
Firefox: http://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Opera: http://help.opera.com/Windows/10.20/fr/cookies.html
8. TRANSFERS OUTSIDE THE EUROPEAN UNION
In most cases, your data is retained within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data with third countries, including countries for which the European Commission has not carried out a compliance assessment.
In this case, we take the necessary steps to ensure that this data sharing complies with applicable regulations and that your privacy and fundamental rights are protected (for example, through the use of European Commission standard contractual clauses).
The data protection delegate can, upon request, provide you with more information about data transfers.
9. SECURITY MEASURES
Through the technical and organizational measures we implement, we can guarantee a level of security appropriate to the risks for the rights and freedoms of individuals, as described in point 2. We take into account the origin, scope, context, costs, state of knowledge, processing purposes, and identified risks.
We also comply with the PCI DSS payment card industry security standard, reflecting our commitment to security.
10. PROFILING AND AUTOMATED DECISION-MAKING
Through the automated processing we use (such as profiling), you may be subject to legal effects that affect you.
This is necessary for the conclusion or execution of the contract binding you to us.
This is how we can offer and implement automated customer identification and "pay in 4 installments" options. This is based on the analysis of different variables relating to the type of products, services ordered, or customer profile.
If the risk is assessed statistically as too high (fraud/non-payment), this payment option will not be offered.
However, if you wish, you can request human intervention even when decisions are automated — you will be able to express your view and/or object to the automated decision.
11. POLICY UPDATE AND REVIEW
Our personal data policy will be updated whenever necessary to remain aligned with applicable data protection regulations (at least every three (3) years).
